Families First Edmonton

FFE Partner Stories

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Families First Edmonton (FFE) partners share their stories about the learnings and insights they gained during the project delivery phase of the FFE research.

Learnings gained at that stage have resulted in changes to business practices that are already helping to improve the effectiveness of service delivery and the lives of low income families.

From the importance of the first conversation with a client to learning more about reaching out to include families in multicultural and Aboriginal communities, the FFE partners stories offer organizations tips on how to:

• Use FFE research now to help your organization initiate, advance and support your strategic priorities
• Set the stage for change in your organization
• Learn more by referencing a specific FFE report to gain further knowledge

• Maximizing the Opportunity at Intake to Connect Families with Services | April 2011

• The first conversation with a client is a critical opportunity to develop a relationship in order to hear family needs and connect them to resources. Read how KARA has changed that first conversation to provide better services.

• Telling the Family Income Story Once | April 2011

• Low income families must prove repeatedly that they qualify for programs and services. It stops many from accessing available services. Read how the YMCA has changed that practice and saves time and resources while improving service to families.

• Connecting Low Income Families to Services: Immigrant and Refugee Communities | April 2011

• Edmonton's immigrant and refugee community were eager to learn more about the YMCA's resources for wellbeing, recreation and leisure. Being involved in Families First Edmonton resulted in new relationships and new learnings for all parties.